Australian Alliance Insurance Company (AAI) is a signatory of the General Insurance Code of Practice (the Code).
The Code sets the standards of customer service to be provided by the general insurance industry. It covers matters such as purchasing insurance, claims handling and dispute resolution.
The Code is the general insurance industry’s promise to be open, fair and honest in the way it deals with customers. Compliance with the Code is monitored by the Financial Ombudsman Service. AAI supports the Code and has been a signatory since the 1990s. Each of AAI's insurance brands (Apia, Shannons and InsureMyRide) individually meets the obligations of the Code.
For more information about the Code, and to read the Code in full, please visit the Code's home page at www.codeofpractice.com.au
Should you ever have a concern with an AAI underwritten insurance product, please contact the insurance brand involved directly. Each of these brands has a complaint resolution process which meets the obligations of the Code.
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